In a chance to stay ahead of the curve always and to provide its customers with the best, ICICI Lombard has launched InstaSpect. InstaSpect is first of its kind feature to help you make instant claim using live video inspection for all you automobile claims. Launched on Friday InstaSpect will help its customers to help reduce their claim time and provide more transparency to the process.
As how complicated the process may sound but its completely opposite at play. With the use of its Insure app, customers now can raise instant claims. To do a claim all once need is to live stream the video of the damaged vehicle which will be accessed by the claims manager. Once reviewed by the manger he will inform the customer about the quantum of damage and liability, other documents required for the next steps.
During the event Mr. Sanjeev Mantri, Executive Director of ICICI Lombard General Insurance said, “At ICICI Lombard, we have always strived to challenge the status quo and provide the best in class experience to our customers by using the latest technology solutions. Through this new age motor insurance claims feature ‘InstaSpect’ on our ‘insure’ app, we have made the claims approval process far more efficient and hassle free for the benefit of our customers.”
With the aim to make the entire experience smooth the service would be available on working days during the office hours for live assistance. Listing some basic requirement during the event to avail this the customer should have a 5 megapixel camera for proper clarity and around 30% battery to complete the process. Keeping the policy documents handy during the video call was also advised.
Mr. Amitabh Jain, Head Motor Underwriting & Claims took time and explained the process in a live demo, Watch below –
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To further assist in the use of InstaSpect the manager will guide the customers in taking perfect video and cover the damaged section of the car. For what used to be troublesome claiming process InstaSpect has made it fairly simple and real time with this revolutionary feature.